I stayed here for a night with my family in April 2018.
We had taken a Superior Lake View + Breakfast option
Pros:
a) The Location of this hotel is excellent. Great view of Ashtamudi lake.
b) Near to Kollam Boat Jetty.
c) Good Parking available (basement parking also available).
d) They provide a 30 min Free House boat service during Sun Set time.
e) The Breakfast spread was excellent.
f) The Restaurant staff was helpful.
g) The pool is excellent.
h) A Gym facility is also available.
Cons:
(This is especially with Room 108 in the old block)
a) Being a 5 star Property, the room size did not meet our expectation.
b) The connection to Room Service was not working from the Telephone provided in the room.
c) The bath tub was not working properly.
d) Basic items like Dental Kits were not provided.
e) The Minibar was empty.
g) Shower needs a makeover (a very normal one).
h) Room Slippers were not provided,
i) AC was not cooling the rooms even after proper settings.
j) Restaurant menu was not provided in the room.
k) There wasn’t any laundry bag or laundry list in the room.
l) Did not find much outdoor playing options for small kids.
Summary: Overall, apart from the views and location, the resort did not meet 5 Star Expectations. Excellent Resort (in terms of location) but disappointing room and service.
